Retail Sales Associate, Prudential Center Mall, full-time

Nestlé Nespresso SA; Boston (MA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Quarterly bonuses

401k with company match

Educational reimbursement

Health and wellness programs

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso SA in Boston, MA is seeking individuals passionate about coffee to fill customer service roles. As a Brand Advocate, you will be integral in creating meaningful connections with customers while promoting sustainability through coffee. The role offers competitive pay at approximately $21.00 per hour along with bonuses and a comprehensive benefits package.

Ideal candidates should thrive in fast-paced environments, possess strong people skills, and be ready to work flexible hours, including weekends and holidays. You'll be supported in your career growth and have the opportunity to work with a collaborative and caring team.

Qualifications

• Inherent people skills and thriving in customer service.
• Ability to work in a fast-paced environment and adapt to change.
• Patience and resourcefulness in troubleshooting.

Responsibilities

• Share mission and values in sustainability and recycling.
• Create memorable experiences for customers.
• Greet and engage with customers enthusiastically.
• Recommend personalized coffee solutions to meet customer needs.
• Conduct coffee tastings and communicate product knowledge.
• Collaborate with team members to ensure cohesion.
• Maintain a clean and safe boutique environment.
• Undergo a comprehensive training period for success.

Skills

Customer service skills

Adaptability

Communication

Job description

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth‑minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best‑in‑class opportunities for your development and growth. Join us!

WHAT’S IN IT FOR YOU

• Competitive pay – Plus quarterly bonuses for achieving team sales and service goals.
• Coffee expertise – You will learn all about coffee and become a coffee expert.
• Caring Culture – Nespresso is known for a culture that inspires you to be, feel and do your best ultimately caring for our people. Join a supportive and collaborative team environment. Enjoy participating in one of many employees led DE&I Resource Groups. Working with us is like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Growth and Development – At Nespresso, you have an opportunity to build a career that aligns with who you are. You will be supported in personal development and empowered to take ownership of your career journey.
• Purposeful work – As a B Corp we view coffee as a force for good. Enjoy work that is making a positive impact for humans and our planet.

The approximate hourly pay for this position is $21.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

WHAT WE OFFER

• Nespresso offers retail employees performance-based incentives and a total rewards package, which includes a free Nespresso machine and coffee product allowance, a 401k with company match, educational reimbursement, health and mental wellness programs, DE&I resource groups, commuter benefits, pet adoption reimbursement, employee recognition program and discounts at over 2,000 companies and much more! (Incentives and/or benefit packages may vary depending on the position.)

WHAT YOU’LL BE DOING

• Brand Advocate: You share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
• Customer Obsessed: You have a heart for hospitality and working with people.
• Greet and Engage: You create a memorable experience for customers, making them feel valued and eager to return.
• Listen and Learn: You understand the customer’s needs and recommend personalized coffee and machine solutions.
• Product Knowledge and Promotions: You offer complimentary coffee tastings and display your coffee and product knowledge to build our customer base and sales.
• Team Collaboration and Respect: You proactively support and collaborate with team members to create a cohesive and successful work environment.
• Operations and Safety: You will take part in maintaining our elegant boutique environment, assisting with shipments, arranging eye‑catching displays, keeping the coffee wall stocked and ensuring cleanliness.
• Training and Learning: You will undergo a training period that sets you up for success well beyond your first day.

WHAT YOU’LL BRING

• You are inherently a people person and thrive in a customer service environment.
• You enjoy working in a fast‑paced environment, thinking on your feet and adaptable to change.
• You are punctual and available to work open and closing shifts, weekends, and holidays.
• You have patience for day‑to‑day challenges and are resourceful in troubleshooting on the spot.

To our veterans and separated service members, you’re at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law.

It is our business imperative to remain a very inclusive workplace.