Retail Sales Associate Polaris Fashion Place

Lovisa; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Team Member to provide exceptional customer experiences, assist in sales, and maintain store standards. The role involves customer interaction, sales tracking, and ensuring a clean and organized environment. Ideal candidates will have strong communication skills and a proactive attitude.

Qualifications

• Ability to provide exceptional customer experiences.
• Understanding of store targets and KPIs.
• Knowledge of ear piercing procedures.

Responsibilities

• Resolve customer complaints professionally.
• Assist in achieving store sales targets.
• Maintain store cleanliness and merchandising.

Skills

Customer Experience

Communication

Problem Solving

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and monitor store performance regularly.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve on all company KPIs.
• Utilize tools within the store diary to meet KPI benchmarks.

EAR PIERCING

• Understand proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing services.
• Recognize procedures for potential exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and maintaining store cleanliness.
• Execute floor updates, range updates, and promotions according to planogram.
• Ensure signage is correct and up-to-date.
• Complete morning cleaning ('time to shine') and end-of-day merchandising ('recovery').
• Maintain a clean and tidy store environment at all times.
• Log maintenance issues within 24 hours via the ‘Service Desk’ (excluding Maintenance and Marketing).
• Keep the backroom organized and free of stock.
• Conduct regular store walks to identify safety issues.

PRODUCT MANAGEMENT

• Process stock according to standards (IBT's etc.).
• Replenish stock within 24 hours of delivery.
• Complete stock audits weekly.
• Refill products daily from storage.
• Organize excess stock per Lovisa standards, bagging styles separately and individually if tangled.
• Repair or remove faulty products promptly.

PRIVATE AND CONFIDENTIAL

• Scan out non-repairable products on the same day found.
• Implement visual merchandising and promotional directives, including product placement and pricing.

BRAND AMBASSADOR

• Present yourself according to the Lovisa Style Guide.
• Wear the team piece on every shift.
• Maintain professional conduct at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and Lovisa communication notifications.
• Maintain open communication with the store team and utilize the store diary daily.
• Respond to calls within 24 hours and emails within 48 hours.

OTHER

• Comply with all aspects of the Lovisa Employee and Security Manuals.
• Stay updated on policies and procedures.
• Maintain security awareness and balance cash register daily.
• Be coachable, flexible, and proactive.
• Work hours as per roster, with any outside hours approved by the Regional Manager.
• Perform other duties and projects as required.

KEY MEASURES AND ACCOUNTABILITIES

• Sales growth compared to last year.
• Average dollar sales above company benchmark.
• Items per sale above benchmark.
• Add-On sales at 15% or higher.
• LOLA completion rate at 90%.

To act appropriately according to Lovisa standards and carry out duties in the absence of the Manager, based on your skills and competency.

10 Plus 1 Culture Commitments include: Can-do attitude, Customer Experience, Respect, Continuous Improvement, Communication, Costs, Accountability, Teamwork, and Trust.