Retail Sales Associate - Pinnacle Hills Prm

Gap; Rogers (AR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Brand Associate to enhance customer experience and foster brand loyalty. In this role, you will engage with customers, providing exceptional service and product knowledge to inspire and inform. You'll collaborate with your team to ensure a seamless omni-channel shopping experience, utilizing technology and effective communication skills. If you are a proactive problem solver with a passion for customer service, this opportunity allows you to make a significant impact in a dynamic retail environment.

Qualifications

• Strong communication skills and ability to engage with customers effectively.
• Problem-solving mindset focused on continuous improvement.

Responsibilities

• Engage with customers to provide excellent service and promote brand loyalty.
• Assist customers in locating merchandise and offer style suggestions.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training