Retail Sales Associate - Pavilions Sacramento

Athleta; Sacramento (CA); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Employee stock purchase

Health insurance

Job summary

Athleta is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and educating shoppers on products. You will collaborate with leadership to provide a best-in-class experience using an omni-channel approach.

You’ll engage with customers, promote loyalty, and work across the sales floor, stockroom, and fitting rooms to support store goals and drive sales while maintaining a welcoming environment.

Qualifications

• Strong customer service focus with ability to engage customers.
• Excellent communication and teamwork across shifts.
• Retail experience and knowledge of store operations.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Provide outstanding customer service and build brand loyalty.
• Educate customers on products and loyalty programs.
• Engage customers to drive sales using suggestive selling.
• Leverage omnichannel tools to enhance the shopping experience.
• Meet personal goals aligned with store targets.
• Support sales floor, fitting room, cash wrap and back of house as needed.
• Maintain a neat, clean and organized work center.
• Handle customer interactions professionally and resolve issues.
• Execute store operations efficiently and accurately.

Skills

Customer service

Communication

Retail experience

Flexible schedule

Tech proficiency

Team player

Lift 30 lbs

Job description

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What you’ll do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.


• Promote loyalty by educating customers about our loyalty programs.


• Seek out and engage with customers to drive sales and service using suggestive selling.


• Enhance customer experience using all omnichannel offerings.


• Be accountable to personal goals which contribute to overall store goals and results.


• Support sales floor, fitting room, cash wrap, back of house, as required.


• Maintain a neat, clean and organized work center.


• Handle all customer interactions and potential issues turns courteously and professionally.


• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.


• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.


• Passionate about retail and thrive in a fast paced environment.


• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.


• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.


• Able to utilize retail technology.


• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Hourly Range

$16.90 - $17.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.


• One of the most competitive Paid Time Off plans in the industry.*


• Employees can take up to five \"on the clock\" hours each month to volunteer at a charity of their choice.*


• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*


• Employee stock purchase plan.*


• Medical, dental, vision and life insurance.*


• See more of the benefits we offer.


• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.