Retail Sales Associate - Bel-Aire Plaza

Athleta; Napa (CA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Discounts

Paid Time Off

Volunteer hours

401(k) matching

Employee stock purchase

Job summary

Athleta in Napa, CA is seeking a Brand Associate who will bring our brand to life for customers through exceptional service and product knowledge. You’ll educate, inspire and wardrobe the customer, collaborating with the leadership team to deliver an omni-channel, best-in-class experience.

You will engage with customers, promote loyalty programs, and contribute to achieving store goals. This role requires a flexible schedule and a passion for retail in a fast-paced environment.

Qualifications

• Customer service experience in a retail environment is desirable.
• Strong communication and interpersonal skills.
• Passion for retail and delivering a great customer experience.
• Ability to adapt to a fast-paced, multi-channel shopping environment.
• Willingness to work a flexible schedule including holidays, evenings, weekends.

Responsibilities

• Provide excellent customer service to build brand loyalty.
• Educate customers about loyalty programs and promotions.
• Drive sales through suggestive selling and insightful product knowledge.
• Deliver a seamless omnichannel experience for customers.
• Support store operations on the floor, fitting room, and cash wrap.

Skills

Customer service

Retail experience

Communication skills

Problem solving

Flexible schedule

Job description

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

About Athleta

For the past 25 years, we’ve committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It’s what we do best, and we’re on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences. We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we’re strong, but together we’re unstoppable.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni-channel approach.

• Consistently treat all customers and employees with respect and contribute to a positive work environment.


• Promote loyalty by educating customers about our loyalty programs.


• Seek out and engage with customers to drive sales and service using suggestive selling.


• Enhance customer experience using all omnichannel offerings.


• Be accountable to personal goals which contribute to overall store goals and results.


• Support sales floor, fitting room, cash wrap, back of house, as required.


• Maintain a neat, clean and organized work center.


• Handle all customer interactions and potential issueseturns courteously and professionally.


• Execute operational processes effectively and efficiently.

Who you are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.


• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.


• Passionate about retail and thrive in a fast‑paced environment.


• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.


• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.


• Able to utilize retail technology.


• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Hourly Range: $16.90 - $17.50 Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Athleta

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.


• One of the most competitive Paid Time Off plans in the industry.*


• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*


• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*


• Employee stock purchase plan.*


• Medical, dental, vision and life insurance.*


• See more of the benefits we offer.


• For eligible employees

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.