Retail Sales Associate, Part Time (Seasonal)

KEEN; Palo Alto (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the “KEEN Factor.”

Base Salary is $22.00 hourly. The role emphasizes exceptional customer service, knowledge of retail selling concepts, teamwork, and strong communication to create a best-in-class fan experience.

Qualifications

• High School Diploma or GED required.
• Any previous retail, retail operations, or footwear preferred.

Responsibilities

• Sells shoes to fans in the retail stores.
• Exhibits high degree of customer service and professionalism that contributes to best-in-class fan experience.
• Facilitates post-purchase product resolution efforts and accommodates customer requests to the extent possible.
• Facilities consumer warranties on a case-by-case basis.
• Executes visual merchandising concepts according to predesigned merchandizing plans.
• Utilizes the point-of-sale system to ensure transactions are recorded.

Skills

Customer service

Retail selling

Teamwork

Communication

Education

High School Diploma or GED

Job description

Job Summary

KEEN Garage Retail Sales Associates are the front face of our brand. These individuals provide brand and product knowledge, along with service and selling excellence in our store, with a creative, unique approach, and bring what we call the “KEEN Factor.”

Description

Key Responsibilities

• Sells shoes to fans in the retail stores. Exhibits high degree of customer service and professionalism that contributes to best-in-class fan experience.
• Facilitates post-purchase product resolution efforts and accommodates customer requests to the extent possible.
• Facilities consumer warranties on a case-by-case basis.
• Executes visual merchandising concepts according to predesigned merchandizing plans.
• Utilizes the point-of-sale system to ensure transactions are recorded.

Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.

Qualifications

• High School Diploma or GED required.
• Any previous retail, retail operations, or footwear preferred.

Knowledge, Skills, And Abilities

• Exceptional customer service skills.
• Working knowledge of retail selling concepts.
• Ability to work effectively as part of a team.
• Strong verbal and written communication skills.

Travel Required: No

Base Salary: $22.00 hourly

Why Work at KEEN: Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal, and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place.

At KEEN, we believe in a more just and equitable future for all people. As a global brand, we acknowledge that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. We strive for a future that recognizes the knowledge, rights, and resilience of these peoples.

KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.