Lead Retail Sales Associate

Renew Cannabis Co.; Leicester (MA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Sunnyside is hiring a Lead Wellness Advisor in Massachusetts to guide customers in selecting cannabis products for recreational and medicinal use. You will model exceptional customer service, product knowledge, and adherence to state rules while representing the company’s mission.

You will assist in onboarding new Wellness Advisors and help maintain compliant operations, inventory, and store standards. The role requires strong interpersonal skills, reliability, and a proactive approach to

Qualifications

• High School Diploma or equivalent is required.
• 1–2 years of customer service experience; cannabis experience preferred.
• Flexibility to work opening, closing, weekends, and holidays.
• Excellent customer service and ability to engage with customers.
• Ability to learn technical and product information in a professional consultative manner.
• Ability to understand cannabinoids and how they interact with the body.

Responsibilities

• Assist Wellness Advisors in customer consultations and handle standard questions or complaints.
• Educate customers on different cannabis products and their effects to aid product selection.
• Apply selling and cross-selling techniques to build baskets and increase sales.
• Verify documentation and IDs for customers.
• Ensure accurate and timely dispensing of orders and perform bag/receipt checks.
• Label and package customer orders and manage cash handling in POS.
• Investigate discrepancies in cash, POS, or product records.

Skills

Customer service

Interpersonal skills

Adaptability

Cannabinoids knowledge

Team collaboration

Education

High School Diploma or equivalent

Job description

Job Summary

The Lead Wellness Advisor at Sunnyside will advise customers (recreational, medicinal, and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.

Who You Are

• You are energetic, possess strong interpersonal skills and work well with others.
• You enjoy people! Consulting customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile, using challenges as opportunities to acquire or master skills.
• You inspire others, leading by example and supporting and teaching team members.
• You hold yourself to a high level of integrity and lead by example; in a highly regulated industry, you commit to doing the right thing.

Core Job Duties

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross‑selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with state regulatory agencies and the standards set by the company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team.
• Assist with onboarding and training Wellness Advisors, including ensuring day‑to‑day compliance with all company policies, procedures, state, and local laws.
• Escalate employee relations issues in a timely manner to management.
• Perform ad‑hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.
• Complete shift checklists.

Required Experience, Education and Skills

• High School Diploma or equivalent.
• 1–2 years of customer service experience; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product‑related information in a professional consultative manner.
• Ability to learn and understand cannabinoids and how they interact with the human body.
• Must be able to lift, carry, and balance up to forty‑five pounds (twenty‑five pounds with assistance).

Shift Flexibility

Our dispensaries are typically open seven days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays.

Pay Range

$18.50 - $18.50 USD

Benefits

Cresco Labs offers a robust benefit package to eligible employees, including major medical, dental, and vision insurance, a 401(k) match program, FSA/HSA programs, LTD/STD options, life insurance, and AD&D. Additional benefits may include annual discretionary bonuses, stock options, and participation in our employee discount program. Benefits eligibility for permanent positions may vary by full‑time or part‑time roles, location, or position.

Additional Requirements

• Must be 21 years of age or older to apply.
• Must comply with all legal or company regulations for working in the industry.
• The company does not offer employment‑based visa sponsorship for this role or any other position. Applicants must be legally authorized to work in the United States on a permanent basis without the need for current or future sponsorship at any time.

Equal Opportunity Employer

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.