Retail Sales Associate- Parks at Arlington

Lovisa America LLC; Arlington (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

A leading retail company seeks a Team Member to enhance customer experience and drive sales in their Arlington store. This role involves providing exceptional service, tracking sales metrics, and ensuring store cleanliness according to corporate standards. Ideal candidates should be proactive, flexible, and possess a can-do attitude.

Qualifications

• Ability to provide exceptional customer experiences.
• Understand and track sales targets and KPIs.
• Capable of performing ear piercing services safely.

Responsibilities

• Provide exceptional customer experiences and resolve complaints.
• Assist in achieving sales and performance targets.
• Maintain visual merchandising and store cleanliness.

Skills

Customer Service

Sales Performance Tracking

Teamwork

Communication

Flexibility

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and track store performance daily.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve all company KPIs.
• Utilize store diary tools to meet KPI benchmarks.

EAR PIERCING

• Understand proper use of mechanical stud and clasp ear devices.
• Provide safe and sanitary ear piercing services.
• Recognize procedures for potential exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and housekeeping tasks.
• Execute floor updates, range updates, and promotions as per planogram.
• Complete sale setups according to guidelines.
• Ensure signage is correct and up-to-date.
• Perform daily cleaning routines and ensure store cleanliness.
• Log maintenance issues within 24 hours.
• Keep the backroom tidy and free of stock.
• Conduct regular store walks to identify safety issues.

PRODUCT MANAGEMENT

• Process stock according to standards (IBT, etc.).
• Replenish stock within 24 hours of delivery.
• Complete daily/weekly stock audits.
• Refill product daily and organize excess stock.
• Handle faulty or broken products immediately.

PRIVATE AND CONFIDENTIAL

• Scan out non-repairable products the same day they are identified.
• Execute visual merchandising and promotional directives.

BRAND AMBASSADOR

• Present yourself according to Lovisa Style Guide.
• Wear the team piece on every shift.
• Maintain professional conduct at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and notifications.
• Maintain open communication and utilize the Store Diary daily.
• Respond to phone calls within 24 hours and emails within 48 hours.

OTHER

• Comply with the Lovisa Employee and Security Manuals.
• Stay updated on policies and procedures.
• Maintain security awareness.
• Use daily cash-up sheets to balance registers.
• Be coachable, flexible, and proactive.
• Work hours as per roster, with prior approval for outside hours.
• Perform other duties and projects as required.

KEY MEASURES AND ACCOUNTABILITIES

• Track sales growth, average dollar, items per sale, add-on percentage, and Lola completion rate.
• Act appropriately in the absence of the manager, based on skills and competency.

10 Plus 1 Culture Commitments

• Values include: Can-do attitude, Customer Experience, Respect, Continuous Improvement, Communication, Accountability, Teamwork, Trust.