Retail Sales Associate - Outlets At Barstow

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team. In this role, you will engage with customers, providing exceptional service and expertise in product knowledge. Your responsibilities will include assisting customers with their needs, promoting loyalty programs, and ensuring a seamless shopping experience. This position offers a dynamic environment where you can develop your skills and contribute to building brand loyalty. If you are a problem solver who enjoys working in a team and is passionate about customer engagement, this opportunity is perfect for you.

Qualifications

• Good communicator with the ability to engage with customers and team.
• Problem solver focused on continuous improvement and learning.

Responsibilities

• Engage and connect with customers by providing excellent service.
• Become an expert in the brand's selling behaviors.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Education

High School Diploma

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.

• A problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.

• Able to handle customer interactions and potential issues courteously and professionally.

• Use basic information-gathering skills to solve problems.

• Ability to learn procedural knowledge through on-the-job training.