Retail Sales Associate (Outfitter)

Fleet Feet; Longmeadow (MA); On-site; USD 19,286,400 - 24,796,800; Full time

Benefits offered by this job

401(k) with company match

Exclusive discounts

Professional development

Community engagement

Team culture

Full-time benefits

Part-time benefits

Hourly wage $15.50/hr

Job summary

Fleet Feet is hiring an Outfitter to deliver personalized service, fit footwear and gear, and create a welcoming in-store experience. You’ll build relationships with customers and peers while staying up-to-date on product trends and benefits.

The role supports events and group runs to strengthen community engagement. We value proactive, positive teammates who can work days, evenings, weekends, and holidays in a retail setting.

Qualifications

• Customer-facing experience preferred.
• Ability to listen and provide personalized solutions.
• Willingness to work days, evenings, weekends, and holidays.

Responsibilities

• Deliver personalized service to help customers reach their fitness goals.
• Recommend and fit footwear, apparel, and gear to individual needs.
• Create a welcoming and inclusive in-store environment.
• Build relationships with customers, teammates, and partners.
• Stay current on product features, benefits, and trends.
• Support events and training programs that build community.

Skills

Customer service

Communication

Flexible schedule

Team player

Attention to detail

Job description

Our CompanyWe believe

Our CompanyWe believe Running Changes Everything. If you believe that, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We run together to solve problems, reach goals, encourage others and champion our brand.

Overview

As an Outfitter, you are the heart and sole of our brand experience. Every day, you have the opportunity to equip customers with the gear and support they need to cross their next finish line — wherever their journey takes them. In this role, you go above and beyond to serve our customers and communities with care, passion, and expertise. You’ll be part of a dynamic team that builds lasting relationships with customers, vendors, and peers by actively listening, offering personalized solutions, and outfitting each individual with everything they need to start, continue, or elevate their fitness journey. At Fleet Feet, we pride ourselves on putting people first. We know that the work we do — and the connections we make — are truly one-of-a-kind. We believe, with all our hearts, that running changes everything.

Step into your next career with Fleet Feet! Apply today and help us change lives one stride at a time.

What You\'ll Do

As an Outfitter, you\'ll create memorable, impactful customer experiences by:

• Delivering personalized service to help customers reach their fitness goals.
• Recommending and fitting footwear, apparel, and gear tailored to individual needs.
• Creating a welcoming and inclusive in-store environment.
• Building meaningful relationships with customers, teammates, and vendor partners.
• Staying current on product features, benefits, and trends.
• Supporting events, group runs, and training programs that build community.
• Contributing to store goals and supporting operations like merchandising and inventory.

What We\'re Looking For

• Passionate, positive, and proactive.
• Flexible and available to work days, evenings, weekends, and holidays.
• Experienced in customer-facing roles (preferred).
• Excellent communicators and standout colleagues.
• Motivated to learn, adapt, and go the extra mile.
• Capable of lifting and carrying up to 25 lbs and working on your feet in a retail setting.

Why You\'ll Love It Here

• Meaningful Work: Help people move with purpose and make a positive impact on your community.
• Growth Opportunities: We’re committed to your personal and professional development with robust training, career paths, and advancement opportunities.
• Team-Centric Culture: Join a passionate, supportive group that thrives on collaboration, celebrates wins together, and lives our values in every stride.
• Authenticity: Be yourself. We value varied perspectives, experiences, and the unique strengths each team member brings.

Benefits

"Great People Deserve Great Perks & Benefits"

• 401(k) with 4% Company Match: Available to employees aged 21+ at company-owned stores.
• Exclusive Discounts: Enjoy savings on industry-leading products and specialized training programs.
• Professional Development: Grow your career through mentorship opportunities, employee resource groups, and ongoing learning sessions designed to help you reach your full potential.
• Community Engagement: Get involved in local outreach and service initiatives that align with our purpose-driven mission.
• Inspiring Team Culture: Join supportive, passionate teammates who live the mission every day.
• Full Time Benefits: Employees working 30+ hours per week can explore our benefits summary for details on healthcare, wellness, and more.
• Part-Time Benefits: Employees working 15–29 hours per week can explore our benefits summary for details on healthcare, wellness, and more.
• $15.50/hr

Equal Opportunity & Reasonable Accommodations

We are an equal opportunity employer and believe having teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of all backgrounds, experiences, abilities, and perspectives. Our commitment to inclusion is reflected in our hiring practices, workplace culture, and community engagement.

Fleet Feet utilizes E-Verify in all corporate and company-operated stores as part of the hiring process.