Retail Sales Associate - Northland Square

Gap Inc.; Cedar Rapids (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and deliver exceptional customer service. In this role, you will connect with customers, providing them with valuable product knowledge and style suggestions. Your ability to engage effectively and utilize technology will help create a seamless shopping experience. This position offers the opportunity to build brand loyalty while working in a dynamic environment that values continuous improvement and teamwork. If you are passionate about customer service and eager to make a difference, this role is perfect for you.

Qualifications

• Excellent customer service skills with a focus on brand loyalty.
• Strong communication and problem-solving abilities.

Responsibilities

• Engage customers by providing exceptional service and product expertise.
• Assist customers with style suggestions and loyalty program information.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.