Retail Sales Associate - Newnan Crossing

Gap Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team, where customer engagement and service excellence are at the forefront. In this role, you will connect with customers, providing them with insightful product knowledge and style suggestions. Your ability to handle customer interactions with professionalism will be key to fostering brand loyalty. The company values continuous improvement and encourages team members to learn and grow in a supportive environment. If you are passionate about delivering exceptional service and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Expert in brand's selling behaviors to enhance customer experience.
• Ability to learn and adapt through on-the-job training.

Responsibilities

• Engage customers by providing excellent service and product knowledge.
• Support sales processes and assist customers with inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in the product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information about current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omnichannel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
2. Problem solver focused on continuous improvement, always learning, open to feedback, and willing to take action.
3. Able to handle customer interactions and potential issues courteously and professionally.
4. Use basic information-gathering skills to solve problems.
5. Ability to learn procedural knowledge through on-the-job training.