Retail Sales Associate NEW CASTLE - W State St. Avg all in $30

Imobile; New Castle (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading mobile retail company is seeking a Retail Sales Associate in New Castle, PA. In this engaging position, you will assist customers, demonstrate the latest wireless technologies, and build meaningful connections to provide a best-in-class customer experience. With opportunities for career advancement and a culture of care, you'll thrive in a supportive environment while contributing to the success of the team.

Benefits

Employee Stock Ownership Program (ESOP)

Health benefits for full-time employees

Bonuses, contests, and rewards

Automatic raises and career advancement opportunities

A culture of care and excellence

Qualifications

• 6 months of customer service or sales experience, retail preferred.
• Desire to learn and connect with customers.
• Confidence and drive to succeed in a sales environment.

Responsibilities

• Assisting customers in their shopping journey.
• Demonstrating the latest technology and exploring individual needs.
• Guiding customers through their purchase with expert advice.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Job description

Retail Sales Associate NEW CASTLE - W State St. Avg all in $30

We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver solutions and service our customers demand!

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors, creating energy and excitement around our products and services. Our MAs thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by understanding their needs and recommending device and service solutions. This role is a learning position, with opportunities to promote to Mobile Expert after training.

What you'll do in your role?

Learn and develop proficiency in customer service, providing a best-in-class experience and building loyalty by:

• Assisting customers in their shopping journey, whether online, via Customer Care, or in-store
• Demonstrating the latest technology and exploring individual needs
• Side-by-side selling to find personalized solutions, including accessories and IoT devices
• Guiding customers through their purchase with thoughtful questions and expert advice

Approach service and sales with patience, honesty, and empathy. Use digital tools to enhance interactions and onboarding, demonstrating:

• Coverage and network speed in the customer's neighborhood
• Plan and service benefits for unlimited connectivity
• Redefining wireless device and account management

Complete training on in-store experience, systems, and resources. Build relationships with team members across channels, including:

• Owning the customer experience and resolving issues
• Identifying and referring small business leads
• Developing strong peer relationships and accountability
• Providing excellent customer service with a positive attitude

The ideal candidate will have:

• A desire to learn and connect with customers
• Confidence and drive to succeed in a sales environment
• Willingness to collaborate and share best practices
• Ability to balance customer experience with performance goals
• 6 months of customer service or sales experience, retail preferred

What's in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises and career advancement opportunities
• A culture of care and excellence
• Health benefits for full-time employees
• Bonuses, contests, and rewards

What do you need?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Availability for full-time or part-time work

We value diversity and inclusion, welcoming everyone to our team. Apply now at www.archtelecom.net or contact us at [e-mail].