Retail Sales Associate - Natick Mall

Gap; Natick (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Brand Associate to join their dynamic team. In this role, you will be the face of the brand, engaging with customers and providing exceptional service that fosters loyalty. You'll utilize your product knowledge to inspire and inform customers while collaborating with your team to create a best-in-class experience. This position thrives in a fast-paced retail environment, where your communication skills and problem-solving abilities will shine. If you're ready to make a difference and grow within a vibrant company, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on brand loyalty.
• Ability to effectively communicate and engage with customers.

Responsibilities

• Provide excellent customer service to enhance brand loyalty.
• Engage customers to drive sales using suggestive selling.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Technology

Sales Skills

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.