Retail Sales Associate -Moraine Lake Lodge -Summer 2025

Capilano Group; Lake Louise (AK); On-site; Full time

Job summary

A leading company in the retail sector is seeking a Sales Associate to provide exceptional service in their gift shop. Responsibilities include assisting guests, managing POS transactions, and maintaining store standards. Ideal candidates are guest-oriented with strong communication skills and a passion for the outdoors.

Qualifications

• Minimum 1 yr previous customer service experience.
• Must be 100% guest service oriented with excellent people skills.

Responsibilities

• Greet and assist guests with questions and purchases.
• Maintain merchandise standards and store cleanliness.
• Participate in daily, weekly, and monthly sales goals.

Skills

Customer Service

Communication

People Skills

Tools

POS System

Job description

Sales Associate
Department: Retail
Reports to: Store Manager

General Description:

The Sales Associate at Moraine Lake Trading is responsible for providing amazing service to all our guests in the gift shop. Main duties include greeting & assisting guests with questions and purchases, POS transactions, maintaining merchandise standards and store cleanliness, as well as, staying informed of all policies and procedures. Emphasis is placed on effective selling techniques and most importantly, exceptional guest service.

Essential Duties and Responsibilities:

General Operations and Guest Services “Show”

• Acknowledge and welcome every guest who enters the store,
• Provide the ‘WOW’ experience for each guest by connecting with their visit experience,
• Assist guests with merchandise by assessing their needs and matching product to those needs,
• Continually commit to learning product knowledge of all products (ask questions) in order to deliver all information about the products in the Moraine Lake Trading
• Communicate any guest concerns or ideas to Store Manager, Buyer/Retail Manager
• Ensure quality guest experience by providing consistent and efficient service,
• Participate and deliver in daily, weekly and monthly sales goals for the store,
• Build sales through suggestive selling,
• Efficiently operate POS system,
• Follow store opening and closing procedures as directed,
• Assist in maintaining stock levels on the floor.
• Perform daily inventory counts as directed- inform management of low stock levels.
• Assist in the presentation and display of merchandise.
• Maintain cleanliness of store.

Qualifications:

• Minimum 1 yr previous customer service experience,
• Experience with POS system and cash handling,
• Must be 100% guest service oriented, have excellent people skills with a positive and upbeat personality,
• Excellent communication skills,
• Second language is an asset,
• Outdoor enthusiast, a passion for hiking and exploring the Rocky Mountains,

Working Conditions:

• Able to work a variety of shifts including evenings, weekends and holidays, to meet the needs of the business,
• While performing the duties of this position, team members are required to be on their feet for extended periods of time,
• Occasionally required to lift and carry up to 50lbs, and,
• Occasionally required to lift and climb a step ladder or step stool.

Wage - $19 per hour.

Moraine Lake Lodge is a part of the Capilano Group of Companies. TheCapilano Group comprises of retail, hospitality and tourism-basedbusinesses anchored by Capilano Suspension Bridge Park in North Vancouver, British Columbia. Capilano Group’s other properties also include Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Bar & Grill and Prospect Point Bar & Grill and Trading Post in Stanley Park, Vancouver.

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