Retail Sales Associate - Miromar Outlets

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team and provide exceptional customer service. In this role, you will engage with customers, offering expert advice on products and promotions while promoting brand loyalty. Your ability to communicate effectively and utilize technology will help create a seamless shopping experience. This position offers the opportunity to develop your skills in a dynamic environment, making a positive impact on customer satisfaction and driving sales. If you are passionate about retail and enjoy helping others, this role is perfect for you.

Qualifications

• Expertise in customer service and product knowledge.
• Ability to engage and connect with customers effectively.

Responsibilities

• Provide excellent customer service and product expertise.
• Assist customers with merchandise and store promotions.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Education

High School Diploma

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omnichannel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking necessary action.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.