Retail Sales Associate Luxury House Brand

Luxottica; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Sales Associate who is passionate about delivering exceptional customer service and building lasting client relationships. In this dynamic role, you will leverage your retail experience to provide personalized recommendations, stay updated on industry trends, and ensure a memorable shopping experience. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a commitment to achieving sales targets. Join a vibrant team that values excellence and offers a supportive atmosphere for growth and success in the eyewear industry.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Competitive Bonus

Qualifications

• 2+ years of retail sales experience, preferably in eyewear or luxury retail.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Provide outstanding customer service and build strong client relationships.
• Meet and exceed sales targets through upselling and cross-selling.

Skills

Customer Service

Communication Skills

Sales Skills

Organizational Skills

Problem-Solving

Education

High School Diploma or Equivalent

Tools

POS System

Job description

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in-depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

1. Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
2. Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
3. Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
4. Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
5. Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
6. Assist with minor adjustments and repairs.
7. Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
8. Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
9. Understands and adheres to all brand policies and procedures.
10. Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

1. High school diploma or equivalent.
2. 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
3. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
4. Must be punctual and reliable. Timeliness and dependability are essential.
5. Ability to work flexible hours, including evenings, weekends, and holidays.
6. Strong organizational skills and attention to detail, with the ability to multi-task in a fast-paced environment.
7. Demonstrated ability to achieve sales targets and exceed customer expectations.
8. A team-player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
9. Is a natural problem-solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
10. Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

1. Experience operating a POS system.
2. Luxury sales or eyewear industry experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.