Retail Sales Associate - Lakeline Plaza

Gap Inc.; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Brand Associate to enhance customer experiences and drive sales through excellent service. In this role, you'll engage with customers, educate them about loyalty programs, and contribute to a positive work environment. With a focus on teamwork and a passion for retail, you'll thrive in a fast-paced setting, utilizing your communication skills to connect with customers. This opportunity promises a dynamic work atmosphere where your contributions significantly impact brand loyalty and customer satisfaction.

Qualifications

• Good communicator with the ability to interact with customers and team.
• Customer-focused service provider on and off the sales floor.

Responsibilities

• Engage with customers to drive sales and service using suggestive selling.
• Maintain a neat, clean, and organized work center.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.

About the company

Gap Inc. is the largest specialty retailer in the United States, and is third in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.