Retail Sales Associate, Key Holder

DXL Group; Culver City (CA); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Quarterly bonuses

Job summary

DXL Group is seeking a Retail Sales Associate, Key Holder in Culver City to build lasting guest relationships and deliver an unmatched shopping experience. You will coach team members and act as a product expert across a wide range of apparel.

The role emphasizes superior customer service, team leadership, and a fast-paced environment with opportunities for bonuses based on store performance.

Qualifications

• High school diploma or equivalent; college degree helpful but not required.
• Excellent customer service and problem/ complaint resolution skills.
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Responsibilities

• Ensure each guest feels welcomed by spending quality time, asking questions to learn about his/her needs, preferences and lifestyle.
• Serve as a product knowledge expert to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
• Provide ongoing coaching and training for selling skills, behaviors, and operational procedures to the sales team.

Skills

Customer service

Sales

Coaching

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long‑term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free‑standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self‑driven and results‑oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast‑paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer‑focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent (college/university degree helpful not required)
• Demonstrates superior customer service techniques and experience with problem/ complaint resolution
• Ability to lift up to 10 lbs. and move up to 50 lbs.

Based on experience, the expected pay range for this position is between $18.81 per hour and $20.38 per hour. This is achieved through a base hourly wage ranging from $10.85 to $14.15, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales.

APPLY NOW AND DISCOVER WHY DXL IS FIT FOR YOU!

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.