Retail Sales Associate, Key Holder

DXL Group; Buford (GA); On-site; USD 26,000 - 36,000; Full time

Job summary

DXL Group in Buford, GA is seeking a Retail Sales Associate, Key Holder who delivers an unmatched guest experience by greeting customers, understanding needs, and guiding product choices across men's Big + Tall apparel.

You will coach teammates, maintain store standards, and participate in daily operations to ensure smooth service. High school diploma or equivalent is required, with a preference for bachelor's, and a strong customer service track record.

Qualifications

• High school diploma or equivalent required
• Demonstrates exceptional customer service skills and ability to resolve concerns
• Ability to work alone in the store at times
• Ability to lift up to 10 lbs and move up to 50 lbs

Responsibilities

• Welcomes guests by spending time to understand needs, preferences and lifestyle
• Serves as product knowledge expert across broad apparel range
• Coaches and trains selling skills and store procedures for the team

Skills

Customer service

Product knowledge

Coaching teammates

Education

High school diploma or equivalent

Job description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers.

WHAT MAKES US DIFFERENT?

• We are committed to developing our people in order to promote from within
• We are located in free-standing stores, not in malls, and close at 7pm!
• ENTIRE team is eligible for quarterly bonuses

WHAT'S IT ALL ABOUT?

We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include:

• Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle
• Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing
• Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures

ARE YOU A FIT?

Specific qualifications for this role include:

• High school diploma or equivalent required; college degree preferred but not required
• Demonstrates exceptional customer service skills and the ability to effectively resolve customer concerns and complaints
• Ability to work alone in the store at times
• Ability to lift up to 10 lbs. and move up to 50 lbs.

DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.