Retail Sales Associate/Host

Evolving Solution Services; Michigan; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with Employer Match

Medical Insurance

Dental & Vision

Life Insurance

Quarterly Bottle

Loyalty Incentives

Employee Discount

Founders Tour

Putting Competition

Holiday Party

Job summary

Journeyman Distillery in Three Oaks, MI is seeking a Retail Sales Associate/Host to warmly greet guests, share product knowledge, and guide them through menus and services.

You will manage seating, reservations, and payments, while contributing to a welcoming guest experience and a strong team environment. Benefits include PTO, insurance options, and employee events.

Qualifications

• Must speak English fluently and write basic English.
• Strong organizational and verbal communication skills.
• Ability to solve problems with logical thinking.
• Attention to detail, speed and accuracy in tasks.
• Able to stand for 6-8 hours.
• May lift up to 50 lb occasionally; handle up to 25 lb repeatedly.

Responsibilities

• Greet guests and determine their needs.
• Share knowledge of Journeyman products and history.
• Explain available food, beverage, stays and services.
• Seat guests or manage waitlist.
• Prepare menus with special cards as needed.
• Communicate reservations and event details to staff.
• Operate POS and seating systems.
• Handle cash and card transactions.
• Take to-go orders and answer guest questions.
• Stock product displays and maintain cleanliness.
• Keep entrances and workspace welcoming.

Skills

Guest service

Communication

Problem solving

Cash handling

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time / Part Time Three Oaks, MI, US

30+ days ago Requisition ID: 1087

Are you an active listener who enjoys connecting with people? Do you thrive on providing service in a fast-paced environment? Are you eager to grow with a unique and expanding organization? We pride ourselves in our ability to know everything about our craft and its history. We continue to grow our collection of hospitality experiences across multiple locations and are excited to expand our efforts into new product segments such as boutique gin, craft beer, lodging, large events, and more complex spirit production. The Retail Sales Associate/Host position at Journeyman is the friendly face of the company, the first impression, setting the stage for the desired experience of each and every guest. They are problem solvers, providing information, direction, and recommendations to guests as they come and go. A great candidate for this role will use their craft knowledge and salesmanship to connect with guests, apply understanding to the needs of the moment and find the perfect solution and product for our destination traveler. At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package. Here’s a peek at what you will receive as a Journeyman employee:

• Paid Time Off – begins accruing on Day 1
• 401(k) with Employer Match available
• Medical Insurance – 30+ hours/week
• Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
• Free Quarterly Bottle of Spirit (21+)
• Loyalty Incentives (ask about our 5-Year Bottle Reward!)
• Employee Discount
• Monthly Founders' Tour with Bill and Johanna Welter
• Annual Employee Putting Competition
• Annual Employee Holiday Party

All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.

CORE VALUES

GRIT MAKES GREAT

• We believe that no challenge is too big and we take pride in hard work.
• Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
• Challenges are opportunities in disguise and we welcome them with determination and resolve.
• Nothing great happens by taking the easy route.

ALWAYS A JOURNEYMAN, NEVER A MASTER

• 'Good enough' isn't in our vocabulary.
• We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
• Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.

1st CUSTOMER

• Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
• This mindset extends to how we treat vendors, partners, and each other.
• 1st Customer is our culture - and our legacy
• As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
• Taking pride and ownership in your work
• Engagement and active participation in your work and company activities
• Being a positive force in the workplace;creating a culture of positivity
• Extending common courtesy to self, employees, vendors, and guests
• Being an evangelist and promoter of the company and brand

PRINCIPAL DUTIES:

• Greet guests in a friendly fashion and welcoming manner in order to determine their needs.
• Share knowledge and information of Journeyman Distillery products and company history including the Featherbone Factory building, and E.K. Warren.
• Understand and communicate to guests our available food and beverage products, as well as Journeyman/Staymaker accommodations and services.
• Seat guests or putting them on a wait as necessary.
• Ensure availability of menus, preparing them with special cards as necessary.
• Communicate information relevant to reservations, large parties, events, etc. to all staff members.
• Operate point-of-sale system, seating system, and tour reservation software.
• Accurately handle cash and credit card transactions.
• Take to-go orders, answer guest queries, and take messages over the phone.
• Stock product areas and replenish displays of items to be sold.
• Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate location.
• Keep entrances to building and workspace clean and welcoming throughout shift.

Requirements

PHYSICAL, MENTAL AND VISUAL SKILLS:

• Must speak English fluently, and be able to write in basic English.
• Good organizational skills and verbal communication skills.
• Ability to use logical or rational thinking to solve problems.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
• Ability to stand for 6-8 hours
• Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping for up to five hours without sitting.