Retail Sales Associate - Homestead Pavilion

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Brand Associate to enhance customer experiences and drive brand loyalty. In this dynamic role, you'll engage with customers, educate them about loyalty programs, and utilize an omni-channel approach to deliver exceptional service. You will thrive in a fast-paced retail environment, contributing positively to the team and store goals. If you are a problem solver who enjoys continuous improvement and is flexible with your schedule, this opportunity is perfect for you.

Qualifications

• Strong communication skills to effectively interact with customers and team.
• Ability to utilize retail technology and adapt to a fast-paced environment.

Responsibilities

• Engage with customers to drive sales and provide excellent service.
• Maintain a clean and organized work center while executing operational processes.

Skills

Customer Service

Communication

Sales Skills

Problem Solving

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service, resulting in brand loyalty. You’re an expert in product knowledge and use your experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance the customer experience using all omnichannel offerings.
• Be accountable for personal goals that contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, and back of house as required.
• Maintain a neat, clean, and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 lbs.