Retail Sales Associate, Full Time - Danbury Fair

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a customer service expert who will engage with customers, providing exceptional service and product knowledge. The role involves assisting customers, promoting loyalty programs, and supporting various operational processes to enhance the shopping experience.

Qualifications

• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Become an expert in the brand's selling behaviors.
• Promote loyalty by educating customers about loyalty programs.

Skills

Communication

Problem Solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors, leveraging these with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omnichannel offerings to deliver a seamless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator, effectively utilizing technology to engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking action.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.