Retail Sales Associate, Full Time (Customer Operations) - Terrace (The)

Gap Inc.; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

Gap Inc. is seeking a Brand Associate who plays a critical role in delivering an exceptional customer experience. You'll connect with customers through excellent service and product knowledge while promoting loyalty programs. The role requires effective communication, problem-solving skills, and flexibility to adapt to the dynamic retail environment.

Qualifications

• Good communicator with the ability to effectively interact with customers.
• Customer-focused service provider with retail passion.
• Able to utilize retail technology and lift up to 30 lbs.

Responsibilities

• Engage customers through excellent service and suggestive selling.
• Support sales floor activities and maintain a clean work environment.
• Handle customer interactions courteously, executing processes efficiently.

Skills

Communication

Customer Service

Problem Solving

Retail Technology

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.