Retail Sales Associate, Full Time (Customer Operations) - Summit Woods Cross

Gap Inc.; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Brand Associate to enhance customer experience and drive loyalty through engagement and service. This role involves promoting company's loyalty programs and utilizing retail technology within a dynamic work environment that values problem-solving and communication skills.

Qualifications

• Effective communicator able to meet goals and drive customer satisfaction.
• Customer-focused with ability to enhance the shopping experience.
• Retail passion and ability to handle fast-paced environments.

Responsibilities

• Engage with customers to provide exceptional service and drive sales.
• Promote loyalty programs and enhance customer experience.
• Execute operational processes efficiently in various store areas.

Skills

Communication

Customer service

Problem-solving

Retail technology

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.