Retail Sales Associate - Flatiron Crossing

Gap Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Brand Associate to enhance customer experience and drive sales. This role requires a customer-focused individual who thrives in fast-paced environments and possesses strong communication skills. As a Brand Associate, you will engage with customers, educate them about loyalty programs, and ensure a positive shopping experience. Your ability to solve problems and adapt to feedback will be key to your success. Join a dynamic team that values collaboration and aims to deliver exceptional service across all channels.

Qualifications

• Excellent communication skills to connect with customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Engage with customers to drive sales and promote loyalty programs.
• Maintain a clean and organized work environment.

Skills

Customer Service

Communication

Problem Solving

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote loyalty by educating customers about our loyalty programs.
3. Seek out and engage with customers to drive sales and service using suggestive selling.
4. Enhance customer experience using all omnichannel offerings.
5. Be accountable to personal goals which contribute to overall store goals and results.
6. Support sales floor, fitting room, cash wrap, back of house, as required.
7. Maintain a neat, clean, and organized work center.
8. Handle all customer interactions and potential issues/returns courteously and professionally.
9. Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.

This position is anticipated to remain open for the next two weeks, although the duration might be adjusted based on the needs of the Company, potentially extending or shortening this timeframe.