Retail Sales Associate FLAGSHIP LOCATION LEHIGH VALLEY MALL

Arch Telecom; Whitehall (Lehigh County); On-site; USD 10,000 - 60,000; Full time

Job summary

Arch Telecom is seeking a Retail Sales Associate for its flagship location at Lehigh Valley Mall. In this role, you will provide exceptional customer service, sell wireless products, and have opportunities for career advancement. Ideal candidates will have a passion for technology and a commitment to customer satisfaction, along with the ability to thrive in a dynamic retail environment.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and uncapped commissions

Automatic raises upon reaching milestones

Career advancement opportunities

Health benefits for full-time employees

Monthly sales incentives and rewards

Qualifications

• 6 months of customer service and/or sales experience, retail preferred.
• Confidence to succeed in a fast-paced sales environment.
• Desire to learn and connect with customers.

Responsibilities

• Provide top-notch customer experience and build loyalty.
• Sell personalized solutions, including accessories and IoT devices.
• Use digital tools to demonstrate network coverage and plan benefits.

Skills

Customer Service

Sales

Communication

Education

High school diploma or GED

Job description

Join to apply for the Retail Sales Associate FLAGSHIP LOCATION LEHIGH VALLEY MALL role at Arch Telecom

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Join to apply for the Retail Sales Associate FLAGSHIP LOCATION LEHIGH VALLEY MALL role at Arch Telecom

Job Description

1. Flagship Location
2. Top Tier Company Store
3. High Volume & High Traffic Location

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by understanding their needs and educating them on device and service solutions. This is a learning role, with opportunities to advance to Mobile Expert after training.

What you'll do in your role:

1. Learn and build proficiency in customer service, providing a top-notch customer experience and building loyalty by:

• Helping customers continue their shopping journey whether online, via Customer Care, or in-store.
• Exploring individual needs and demonstrating the latest technology.
• Selling personalized solutions, including accessories and IoT devices.
• Guiding customers through their purchase with thoughtful questions and expertise.

Approach service and sales with patience, honesty, and empathy.

Use digital tools to demonstrate network coverage, plan benefits, and troubleshooting.

Complete training on store experience, systems, and resources.

Build relationships across channels, resolve issues, and identify small business leads.

The ideal candidate will bring:

• A desire to learn and connect with customers.
• Confidence to succeed in a fast-paced sales environment.
• Willingness to learn and share best practices with peers and leaders.
• Balance between customer experience and performance goals.
• 6 months of customer service and/or sales experience, retail preferred.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Culture of care and excellence
• Health benefits for full-time employees
• Monthly sales incentives and rewards

What must you have?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand long periods and lift up to 25 lbs.
• Reliable transportation
• Availability for full-time or part-time hours

Diversity & Inclusion is core to Arch Telecom. We welcome everyone to join our team and be themselves.

Apply now: www.archtelecom.net

Inquiries: [e-mail]