Retail Sales Associate FLAGHSIP LOCATION WOODLAND HILLS | Owensmouth Ave

Arch Telecom; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading wireless retailer is seeking a Retail Sales Associate for their flagship location in Woodland Hills. This role involves providing exceptional customer service, assisting with sales, and building meaningful connections with customers. Ideal candidates will have a strong desire to learn and succeed in a fast-paced environment, with opportunities for career advancement.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and uncapped commissions

Automatic raises at milestones

Career advancement opportunities

Health benefits for full-time employees

Bonuses, contests, rewards, and more

Qualifications

• 6 months of customer service or sales experience, retail preferred.
• Strong desire to learn and connect with customers.
• Ability to balance customer service with performance goals.

Responsibilities

• Learn and build proficiency in customer service.
• Assist customers online, via Customer Care, or in-store.
• Guide customers through their purchase.

Skills

Customer Service

Sales

Communication

Education

High school diploma or GED

Job description

Join to apply for the Retail Sales Associate FLAGSHIP LOCATION WOODLAND HILLS | Owensmouth Ave role at Arch Telecom

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Job Description

• Flagship Location
• Top Tier Company Store
• High Volume & High Traffic Location

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand!

Do you think you have what it takes to be a Mobile Associate (MA)? Work as part of a Retail Team to bring the brand to life. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers, uncover needs, and educate on device and service solutions. This role is a learning position, with opportunities to advance to Mobile Expert after training.

What you'll do in your role

• Learn and build proficiency in customer service, providing a best-in-class experience and building loyalty.
• Assist customers online, via Customer Care, or in-store, helping them continue their shopping journey.
• Explore customer needs and demonstrate the latest technology, accessories, and IoT devices.
• Guide customers through their purchase with thoughtful questions and expertise.
• Approach service and sales with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, and troubleshooting.
• Complete training on store experience, systems, and processes.
• Partner with employees across channels to ensure a seamless customer experience and develop relationships, including identifying small business leads.

The Ideal Candidate Will Bring

• A strong desire to learn and connect with customers.
• Confidence and drive to succeed in a sales environment.
• Willingness to learn and share best practices with peers and leaders.
• Ability to balance customer service with performance goals.
• 6 months of customer service or sales experience, retail preferred.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises at milestones
• Career advancement opportunities
• Health benefits for full-time employees
• Bonuses, contests, rewards, and more

What must-haves do you need?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand for long periods and lift up to 25lbs
• Reliable transportation
• Availability for full-time or part-time hours

Diversity & Inclusion are core principles at Arch Telecom. We value diverse perspectives and backgrounds, which contribute to our success. We welcome everyone to our team — YOU BE YOU!

Apply now at: www.archtelecom.net

Inquiries: [e-mail]