Retail Sales Associate - Fashion Mall at Keystone

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

As a Brand Associate at a leading company in the retail sector, you will engage customers, deliver excellent service, and drive sales through a strong understanding of product offerings. This role requires effective communication, problem-solving abilities, and a flexible schedule to meet business needs, including holidays and weekends.

Qualifications

• Strong communicator who interacts effectively with customers.
• Customer-focused and passionate about retail.
• Able to adapt to varying work schedules.

Responsibilities

• Engage and connect with customers to provide excellent service.
• Promote loyalty programs and drive sales through suggestive selling.
• Support various store operations including fitting rooms and cash wraps.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Job description

About the RoleAs a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote loyalty by educating customers about our loyalty programs.

• Seek out and engage with customers to drive sales and service using suggestive selling.

• Enhance customer experience using all omnichannel offerings.

• Be accountable to personal goals which contribute to overall store goals and results.

• Support sales floor, fitting room, cash wrap, back of house, as required.

• Maintain a neat, clean and organized work center.

• Handle all customer interactions and potential issues/returns courteously and professionally.

• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.

• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.

• Passionate about retail and thrive in a fastpaced environment.

• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

• Able to utilize retail technology.

• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.