Retail Sales Associate - Exceptional Customer Service

Paradies Na; Morrisville (NC); Hybride; USD 17 000 - 22 000; Plein temps

Résumé du poste

Paradies Na in Morrisville, NC is seeking a Sales Associate to deliver first-class service to customers on the sales floor and in support areas. You will greet customers, offer product recommendations, process transactions accurately on the POS, and help maintain a welcoming, well‑stocked store environment.

The role emphasizes a customer‑first approach, teamwork, and adherence to store policies including cash handling and loss prevention. Evening, weekend, and holiday shifts are required.

Qualifications

• Experience in fast-paced, service-oriented retail is required.
• Greet, sell and thank customers; provide personalized recommendations.
• Customer-first mindset in all interactions.
• Offer promotional products and services to customers.
• Resolve customer issues and escalate when needed.
• Maintain good working relationships with fellow associates.
• Keep store visually appealing with merchandising standards.
• Accurately conduct transactions on the POS and process receiving/returns.
• Follow company policies and procedures including cash handling and loss prevention.

Responsabilités

• Assist customers and process POS transactions.
• Receive merchandise and perform cycle counts and returns.
• Maintain store appearance and visual merchandising standards.
• Follow safety and company policies.

Connaissances

Selling experience

Customer service

Communication in English

Self-starter

Adaptability

Formation

High school diploma

Outils

POS system

Handheld device

Description du poste

A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.

POSITION REQUIREMENTS:

• Demonstrate selling experience in a fast paced, service oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Minimum one year of retail or customer service experience preferred
• Ability to work various shifts in a 7/365 team orientated environment
• Excellent customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize and handle various tasks simultaneously
• Ability to adapt to changing priorities and unexpected situations
• Proficiency required in reading, writing, and mathematics
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.