Retail Sales Associate — Elevate Customer Experience

Brightside Boutique LLC; Annapolis (MD); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

Brightside Boutique LLC in Annapolis seeks a motivated, analytical, creative and communicative team member to build strong customer relationships and collaborate with colleagues to resolve issues while keeping composure.

The role emphasizes store readiness, exceptional service, and educating teammates on merchandise standards, while maintaining inventory organization and a clean, presentable store throughout the day.

Qualifications

• 1+ years relevant service experience in a fast-paced, creative retail environment.
• Shopify knowledge is a plus.
• A dedication to making people happy and elevating the customer experience.
• Familiarity with the user functionality of desktop, mobile, tablet and digital technology.

Responsibilities

• Demonstrate initiative and urgency in "selling floor readiness" prior to the store opening.
• Creating the best possible customer service
• Share knowledge and educate other associates on merchandise standards
• Create great long-lasting relationships with customers
• Measure and exceed customer service goals, including: customer retention, churn rate, renewals/win-backs, etc.
• Do whatever it takes to make your customer happy
• Be aspirational to your customers in all aspects of culture.
• Organizing inventory on sales floor, and making sure that the store is clean, presentable, and aesthetically pleasing to the client throughout the day, and especially so before store closing.

Skills

Customer service

Communication

Retail experience

Tools

Shopify

Job description

Brightside Boutique LLC in Annapolis seeks a motivated, analytical, creative and communicative team member to build strong customer relationships and collaborate with colleagues to resolve issues while keeping composure.

The role emphasizes store readiness, exceptional service, and educating teammates on merchandise standards, while maintaining inventory organization and a clean, presentable store throughout the day.