Retail Sales Associate EL CERRITO | San Pablo Ave

Arch Telecom; El Cerrito (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the wireless retail industry seeks a Retail Sales Associate in El Cerrito. This entry-level position involves providing exceptional customer service, assisting with sales, and fostering customer loyalty. Ideal candidates will have a passion for technology and a drive to succeed in a fast-paced environment, with opportunities for career advancement and competitive pay.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and uncapped commissions

Automatic raises upon reaching milestones

Career advancement opportunities

Health benefits for full-time employees

Bonuses, contests, rewards, and more

Qualifications

• At least 6 months of customer service or sales experience; retail experience preferred.
• Desire to learn and connect with customers.
• Confidence and drive to succeed in a fast-paced sales environment.

Responsibilities

• Provide top-notch customer service and foster loyalty.
• Assist customers in finding personalized solutions.
• Use digital tools to demonstrate products and troubleshoot devices.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Job description

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Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand! Do you think you have what it takes to be a

Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our MAs are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They build meaningful connections with customers by understanding their needs and recommending suitable device and service solutions. This role is a learning position, where you will develop skills and expertise for potential promotion to Mobile Expert after training.

What you'll do in your role

• Learn and build proficiency in customer service, providing a top-notch experience and fostering loyalty by helping customers continue their shopping journey online, via Customer Care, or in-store.
• Explore individual needs and demonstrate the latest technology in-store.
• Assist customers in finding personalized solutions, including accessories and IoT devices.
• Guide customers through their purchase with thoughtful questions, informative answers, and your expertise.
• Approach service and sales with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, and services, and troubleshoot devices.
• Complete training on in-store experience, systems, and resources.
• Partner with colleagues across channels to ensure a seamless customer experience and identify small business leads.
• Build strong peer relationships and contribute to the company's success.

The Ideal Candidate Will Bring

• A desire to learn and connect with customers.
• Confidence and drive to succeed in a fast-paced sales environment.
• Willingness to collaborate and share best practices.
• Ability to balance customer experience with performance goals.
• At least 6 months of customer service or sales experience; retail experience preferred.

Whats in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises upon reaching milestones
• Career advancement opportunities
• Health benefits for full-time employees
• Bonuses, contests, rewards, and more

What must haves do you need?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Availability for full-time or part-time hours

Diversity & Inclusion is a core principle at Arch Telecom. We value diverse perspectives and experiences, which help us serve our communities better. We welcome everyone to apply. YOU BE YOU!

Apply Now: www.archtelecom.net

Inquiries: [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail