Retail Sales Associate - Easton Market

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a customer service representative to engage with customers and provide exceptional service. The role involves educating customers about products, assisting with sales, and promoting brand loyalty. Ideal candidates are communicative problem solvers who thrive in a team environment.

Qualifications

• Good communicator who engages with customers and team members.
• Able to handle customer interactions courteously and professionally.

Responsibilities

• Provide excellent customer service and educate customers about products.
• Assist customers and promote loyalty programs.
• Support sales floor and back-of-house processes.

Skills

Communication

Problem Solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. Your responsibilities include providing information on our current merchandise assortment, store promotions, and events, as well as executing operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage them with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omni-channel offerings to deliver a seamless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• A good communicator who effectively utilizes technology and engages with customers and team members to meet goals.
• A problem solver focused on continuous improvement, always learning, open to feedback, and taking necessary action.
• Able to handle customer interactions and concerns courteously and professionally.
• Utilizes basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.