Retail Sales Associate (Early Morning) - North Centre II

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a Customer Service Associate to enhance customer experiences through excellent service. In this role, you will become an expert in the brand, assist customers with product knowledge, and promote loyalty programs. Your goal is to build brand loyalty and deliver productivity while efficiently handling customer interactions.

Qualifications

• Ability to learn procedural knowledge through on-the-job training.

Responsibilities

• Provide excellent customer service and engage with customers.
• Promote loyalty by educating customers about loyalty programs.
• Support sales floor and back-of-house processes.

Skills

Communication

Problem Solving

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on the current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage these behaviors with every customer to provide a premium experience.
2. Acknowledge and assist customers; locate merchandise efficiently; answer questions quickly and accurately.
3. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.
4. Promote loyalty by educating customers about our loyalty programs.
5. Leverage omnichannel offerings to deliver a frictionless customer experience.
6. Support sales floor, fitting room, checkout, and back-of-house processes as required.
7. Be courteous and responsive to internal and external requests.
8. Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking necessary actions.
• Able to handle customer interactions and potential issues courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.