Retail Sales Associate, Danville, #487

Gopuff; Danville (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Retail Sales Associate to create a positive customer experience while managing various store operations. This role involves engaging with customers, educating them about products, and assisting with e-commerce fulfillment. If you possess strong communication skills and enjoy working in a collaborative environment, this position offers a great opportunity to thrive in a dynamic retail setting. Join a forward-thinking company that values teamwork and customer satisfaction, and be a part of a team that is dedicated to excellence in service and operations.

Qualifications

• Strong communication skills to convey information clearly.
• Experience in retail or e-commerce preferred.

Responsibilities

• Provide excellent customer experience and assist with store operations.
• Pick and pack items for e-commerce orders accurately.

Skills

Communication

Driving Results

Process Management

Collaboration and Teamwork

Education

Must be 21 years of age

Retail, e-commerce or warehouse experience

Job description

The Retail Sales Associate is responsible for providing an excellent customer experience and performing duties as assigned including, but not limited to, cashier, sales floor merchandising, replenishment, receiving and e-commerce fulfillment.

Key Roles and Responsibilities:

• Model company values in all actions, communication and decision-making
• Maintain store standards by assisting with stocking, merchandising and e-commerce operations recovering the store to maintain cleanliness; and completing various operational projects/tasks
• Perform any other duties as directed by management

Sales Floor:

• Consistently create a positive customer experience through the utilization of the sales and customer service programs
• Educate and enroll customers into BevMo!’s ClubBev Program and the Gopuff App.
• Use product knowledge and BevMo! training to make product recommendations to customers
• Provide the customer with solutions, such as product substitutions or special ordering a product when applicable

E-commerce:

• Pick and pack items on a per order basis for dispatch to customers
• Ability to ensure accuracy of items picked/packed
• Clean and organize warehouse

Receiving:

• Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolve discrepancies when they do not match
• Merchandise product on the sales floor and in the warehouse to standards
• Conduct cycle counts to identify loss and improve in-stock position
• Re-shelve canceled orders promptly
• Manage waste and spoilage through strict compliance with ‘FIFO’ practices (First In, First Out)

Requirements:

• Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and is able to listen to, receive, and understand messages conveyed by others
• Driving Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measures, monitoring and reviewing performance, and providing timely and relevant feedback.
• Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
• Collaboration and Teamwork: Work interdependently and collaboratively with others to achieve mutual goals. Subordinate individual aims in the interest of working with others in a way that promotes and encourages each person’s contributions toward achieving optimal outcomes

Education & Experience:

• Must be 21 years of age
• Retail, e-commerce or warehouse experience is preferred

Pay:

• Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.
• Danville, CA: $17.25 per hour
• The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.