Retail Sales Associate / Customer Service

Elements Massage®; Oceanside (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established wellness studio is seeking a Retail Sales Associate to enhance customer experiences and drive sales of the Elements Wellness Program. This role is perfect for outgoing individuals who thrive on engaging with clients and creating lasting relationships. You will be the first point of contact for clients, ensuring their needs are met with exceptional service. With competitive pay and a supportive work environment, this opportunity allows you to make a positive impact on clients' lives while earning commissions. Join a team that values your contributions and offers great benefits, including complimentary massages and insurance options.

Benefits

Complimentary Monthly Massage

Vision/Dental Insurance

Mental Health Program

401k Matching Program

Paid Sick Time

Discounts on Services

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person.
• Ability to follow a proven sales process to build customer loyalty.

Responsibilities

• Create an exceptional customer service experience for all clients.
• Inform clients about the benefits of the Elements Wellness Program.

Skills

Customer Service

Sales Process

Communication

Listening Skills

Education

High School Diploma

Retail Sales Experience

Tools

Scheduling Software

Payment Processing Systems

Job description

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If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have the opportunity to earn up to $500+.

Responsibilities And Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional customer service experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
  
  
  

Qualifications And Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
  
  
  

Qualifications

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
  
  
  

Studio Specific Benefits

• Pay $16.50-$22 per hour depending on experience (incl sales commission)
• A complimentary monthly massage at the studio
• Additional Bonuses
• Supplemental insurance
• Vision/Dental Insurance
• Mental Health Program
• 401k Matching Program
• Paid Sick Time
• Discounts on services for employee, plus family
  
  
  

2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.

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