Retail Sales Associate — Customer-First Service

Ace Hardware Corporation; Town of Texas (WI); On-site; USD 19,000 - 21,000; Full time

Job summary

Ace Retail Group is seeking a Sales Associate in the United States to help receive, stock, price, and maintain an orderly store presentation while delivering excellent customer service. You will greet customers, assist with inquiries, and ensure a clean, safe, and organized shopping environment.

The role requires a High School diploma or GED, and while formal retail experience is preferred, friendly, proactive team players with physical stamina will thrive.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Customer Service: Provide a positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
• Store Operations: Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Retail experience

Physical stamina

Education

High School or GED equivalent

Job description

Ace Retail Group is seeking a Sales Associate in the United States to help receive, stock, price, and maintain an orderly store presentation while delivering excellent customer service. You will greet customers, assist with inquiries, and ensure a clean, safe, and organized shopping environment.

The role requires a High School diploma or GED, and while formal retail experience is preferred, friendly, proactive team players with physical stamina will thrive.