Retail Sales Associate — Customer Service & Merchandising

Ace Hardware Corporation; Lincoln (NE); On-site; USD 21,000 - 22,000; Full time

Job summary

Ace Retail Group is seeking a friendly and motivated Sales Associate to support receiving, stocking, pricing, and maintaining attractive merchandise presentation across the store. You will help deliver outstanding customer service while upholding cleanliness and safety.

Ideal candidates have High School or GED, retail experience, and can lift up to 25lbs; you will greet customers, answer questions, and assist with price changes and stock control.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Skills

Customer service

Teamwork

Education

High School or GED

Tools

Forklift

Job description

Ace Retail Group is seeking a friendly and motivated Sales Associate to support receiving, stocking, pricing, and maintaining attractive merchandise presentation across the store. You will help deliver outstanding customer service while upholding cleanliness and safety.

Ideal candidates have High School or GED, retail experience, and can lift up to 25lbs; you will greet customers, answer questions, and assist with price changes and stock control.