Retail Sales Associate — Create Memorable Customer Moments

Macy's; Lynnwood (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You will understand customer needs, offer personalized recommendations, and connect them with the right products and services on the floor or in fitting rooms.

This role goes beyond a cashier; you help keep the store welcoming, stay informed on arrivals and trends, and work with the team to meet sales goals.

Qualifications

• No education or experience required.
• Flexible availability including days, evenings, weekends and holidays.
• Must be able to read and understand employment policies in English.

Responsibilities

• Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience.
• Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
• Offer options and solutions to customers to complete the sale.
• Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases and sharing in their excitement.
• Master store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need and suggest additional items.
• Maintain department recovery standards, including selling floor and fitting rooms.
• Deliver optimal merchandise execution presentation, ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Product Knowledge

Communication

Sales

Technology

Continuous Learning

Interpersonal Skills

Collaboration

Job description

Macy's is looking for a Retail Selling Colleague who blends selling with genuine hospitality to create standout shopping experiences. You will understand customer needs, offer personalized recommendations, and connect them with the right products and services on the floor or in fitting rooms.

This role goes beyond a cashier; you help keep the store welcoming, stay informed on arrivals and trends, and work with the team to meet sales goals.