Retail Sales Associate — Create Great Customer Experiences

EXPRESS; Allen (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Merchandise discount

Paid Time Off

Parental leave

Job summary

Express is seeking a Retail Sales Associate to join our Allen Premium Outlets location. You will provide a friendly in-store shopping experience, assist customers, stock merchandise, and maintain a clean sales floor.

The role requires a high school diploma, 0–2 years retail experience, and the ability to work evenings and weekends. You will use iPads and registers, follow SOPs, and participate in loyalty programs.

Qualifications

• High School diploma or equivalent.
• 0–2 years of retail experience; willingness to learn.
• Proficient with tablets and cash registers.
• Availability including nights, weekends, and non-business hours.
• Physical ability to perform store duties.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately reducing the customers wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or elevate further - communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

Skills

Retail experience

Customer service

Verbal and written communication

Teamwork

Education

High School diploma or equivalent

Job description

Express is seeking a Retail Sales Associate to join our Allen Premium Outlets location. You will provide a friendly in-store shopping experience, assist customers, stock merchandise, and maintain a clean sales floor.

The role requires a high school diploma, 0–2 years retail experience, and the ability to work evenings and weekends. You will use iPads and registers, follow SOPs, and participate in loyalty programs.