Retail Sales Associate - Crabtree

Gap Inc; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Gap Inc. is seeking a customer-focused associate to engage with shoppers, educate them about current merchandise, and build brand loyalty through excellent service.

You will use product knowledge to assist on the sales floor, promote loyalty programs, and support omni-channel experiences to deliver a frictionless shopping journey. Join a team that values learning, collaboration, and productivity in a fast-paced retail environment as you help customers feel confident and inspired by Gap's

Qualifications

• Experience delivering premium customer service.
• Strong communication and listening skills.
• Ability to learn product details and translate them to customers.
• Comfort using technology to assist customers and complete transactions.

Responsibilities

• All associates are expected to become experts of the brand’s selling behaviors and provide premium customer experiences.
• Assist customers, locate merchandise efficiently, and answer questions quickly and accurately.
• Offer style and outfit suggestions and promote loyalty programs.

Skills

Customer service

Communication

Problem solving

Teamwork

Adaptability

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You’ll Do

• All associates are expected to become experts of the brand’s selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training