Retail Sales Associate CHELMSFORD | Drum Hill Rd

Arch Telecom; Chelmsford (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the wireless retail industry is seeking a Retail Sales Associate in Chelmsford. The role involves assisting customers, demonstrating products, and providing personalized solutions. Ideal candidates are customer-focused and have retail experience. This position offers opportunities for advancement and competitive pay.

Benefits

Employee Stock Ownership Program (ESOP)

Competitive hourly pay and uncapped commissions

Automatic raises and career advancement opportunities

Health benefits for full-time employees

Monthly sales incentives, contests, and rewards

Qualifications

• At least 6 months of customer service or sales experience, retail preferred.

Responsibilities

• Assist customers in their shopping journey, whether online, via Customer Care, or in-store.
• Provide personalized solutions, including accessories and IoT devices.

Skills

Customer Service

Sales

Communication

Education

High school diploma or GED

Job description

Retail Sales Associate CHELMSFORD | Drum Hill Rd

Join to apply for the Retail Sales Associate CHELMSFORD | Drum Hill Rd role at Arch Telecom

Job Description

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since 1993, we’ve been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we deliver the solutions and service our customers demand.

Position Overview

Mobile Associates (MAs) work as part of a retail team to bring the brand to life. They are brand ambassadors, creating energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are the priority. MAs build meaningful connections with customers by understanding their needs and educating them about device and service solutions. This role is a learning position, with opportunities to advance to Mobile Expert after training.

Responsibilities

• Assist customers in their shopping journey, whether online, via Customer Care, or in-store.
• Demonstrate the latest technology and explore customer needs.
• Provide personalized solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with questions and expertise.
• Approach service and sales with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, and services.
• Complete training on systems, processes, and product knowledge.
• Build relationships across channels, resolve issues, and identify small business leads.

Ideal Candidate

• Desires to learn and build customer relationships.
• Competitive and confident in a sales environment.
• Willing to collaborate and share best practices.
• Balances customer experience with performance goals.
• Has at least 6 months of customer service or sales experience, retail preferred.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises and career advancement opportunities
• Health benefits for full-time employees
• Monthly sales incentives, contests, and rewards

Requirements

• Must be at least 18 years old
• High school diploma or GED
• Ability to stand for long periods and lift up to 25 lbs
• Reliable transportation
• Full-time or part-time availability

Arch Telecom values diversity and inclusion, welcoming everyone to join our team. Apply at www.archtelecom.net or email us at [e-mail].