Retail Sales Associate - Cape Cod Mall

Banana Republic; Hyannis (MA); On-site; USD 20,664 - 24,108; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical/dental/vision/life insurance

Job summary

Banana Republic is seeking a Brand Associate to bring the brand to life for customers and deliver exceptional service. You will educate on products, loyalty programs, and guide customers through an omni-channel shopping experience.

Ideal candidates are customer-focused, retail-driven, and capable of working a flexible schedule including holidays and weekends. The role involves standing on the sales floor, assisting with fitting rooms, and supporting store operations.

Qualifications

• Demonstrated customer service experience in retail or similar environment.
• Strong communication and interpersonal skills.
• Ability to drive sales through suggestive selling and loyalty education.
• Comfortable using retail technology and POS systems.
• Able to work in a fast-paced retail setting and meet store goals.
• Physical ability to stand, walk, and lift up to 30 lbs.

Responsibilities

• Engage with customers to provide excellent service and build brand loyalty.
• Educate customers about loyalty programs and store promotions.
• Drive sales through suggestive selling and product knowledge.
• Utilize omnichannel tools to enhance the customer experience.
• Support store operations on the sales floor, fitting room, and cash wrap.
• Maintain a neat, organized workspace and handle transactions professionally.
• Handle customer issues courteously and resolve problems.
• Contribute to achieving personal and store goals.

Skills

Customer service

Communication

Retail experience

Teamwork

Sales skills

Technology literacy

Tools

POS system

Job description

About Banana Republic

Banana Republic is a storyteller’s brand, outfitting the modern explorer with high-quality, expertly crafted collections made to inspire and enrich life’s journeys. Founded in 1978 in San Francisco, we continue to evolve our heritage of exploration through thoughtfully designed apparel and accessories that blend timeless style with exceptional craftsmanship.

Our team is made up of passionate, curious storytellers — creators and visionaries who seek out what’s next and bring it to life through elevated design, immersive experiences, and a shared spirit of creativity and innovation.

About The Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best‑in‑class customer experience using an omni‑channel approach.

What You’ll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Hourly Range: $15.00 - $17.50

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Banana Republic

• Merchandise discount for our brands: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.