Retail Sales Associate - Canton Crossing

Athleta; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Brand Associate, where you will play a key role in bringing the brand to life for customers. This position focuses on delivering exceptional customer service and fostering brand loyalty through product expertise and engagement. You will collaborate with your team to create a best-in-class customer experience, leveraging an omni-channel approach. If you are a proactive communicator and a problem solver who thrives in a dynamic environment, this role offers you the opportunity to make a meaningful impact in a vibrant retail setting.

Qualifications

• Good communicator with effective technology usage.
• Problem solver focused on continuous improvement.

Responsibilities

• Engage customers and provide excellent service.
• Support sales floor and assist with merchandise location.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.