Retail Sales Associate - Burlington Mall

Lovisa America LLC; Burlington (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to enhance customer experiences and drive sales in a vibrant retail environment. This role involves providing exceptional service, managing stock, and maintaining store standards. You'll be a key player in achieving sales targets while embodying the company's culture of positivity and teamwork. If you're passionate about retail and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to ensure customer satisfaction.
• Ability to meet sales targets and track performance.

Responsibilities

• Provide exceptional customer experiences using the Sell with Style steps.
• Assist in achieving store sales and performance indicators.
• Maintain store cleanliness and execute merchandising updates.

Skills

Customer Service

Sales Tracking

Ear Piercing

Visual Merchandising

Communication

Education

High School Diploma

Job description

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member

DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE

• Provide exceptional experiences to every customer using the Sell with Style steps.
• Professionally resolve all customer complaints, ensuring the customer leaves satisfied by listening, understanding, and finding a resolution.
• Share product knowledge for current add-ons when styling customers.
• Complete customer bag checks when required.

SALES

• Understand store targets set daily, weekly, and monthly, and track store performance regularly.
• Assist in achieving store sales and performance indicators.
• Track sales hourly using the store diary.
• Continuously improve all company KPIs and utilize store diary tools to achieve benchmarks.

EAR PIERCING

• Understand the proper use of the mechanical stud and clasp ear device.
• Provide safe and sanitary ear piercing services.
• Recognize tasks and procedures related to exposure to blood-borne pathogens.

VISUAL MERCHANDISING AND HOUSEKEEPING

• Assist in merchandising and maintaining store cleanliness.
• Execute floor updates, range updates, and promotions as per planogram.
• Ensure signage is correct and up-to-date.
• Complete daily cleaning routines ('time to shine' and 'recovery').
• Keep the store clean and tidy, order cleaning supplies as needed.
• Log maintenance issues within 24 hours.
• Maintain a clean backroom with no stock stored there.
• Conduct regular store walks to identify safety issues.

PRODUCT MANAGEMENT

• Process stock according to company standards.
• Replenish stock within 24 hours of delivery.
• Complete stock audits weekly.
• Refill and organize products to Lovisa standards.
• Repair or scan out non-repairable faulty products promptly.

BRAND AMBASSADOR

• Present yourself according to Lovisa Style Guide.
• Wear the team piece on every shift.
• Maintain professional conduct at all times.

COMMUNICATION

• Read, understand, and act on all points in the Lowdown and notifications.
• Maintain open communication with the store team and utilize the store diary daily.
• Respond to phone calls within 24 hours and emails within 48 hours.

OTHER

• Comply with all aspects of the Lovisa Employee and Security Manuals.
• Stay updated on policies and procedures.
• Maintain security awareness and manage cash register balances.
• Be coachable, flexible, and proactive.
• Work hours as per roster, with prior approval for outside hours.
• Perform other duties and projects as required.

KEY MEASURES AND ACCOUNTABILITIES

• Achieve sales growth compared to last year.
• Meet or exceed average dollar and items per sale benchmarks.
• Achieve 15% or higher on add-on sales.
• Complete LOLA training with 90% or higher completion rate.

All team members are expected to act in accordance with Lovisa standards, embody the 10 Plus 1 Culture Commitments, and demonstrate a positive attitude, respect, continuous improvement, communication, accountability, teamwork, and trust.