Retail Sales Associate BURLINGAME - 1847 El Camino Real

iMobile; Burlingame (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading wireless retailer is hiring a Retail Sales Associate in Burlingame. You'll create excitement around top tech, providing best-in-class customer service while learning in a fast-paced environment. The role offers opportunities for growth into a Mobile Expert position, alongside a culture of care and diverse perspectives.

Benefits

Employee Stock Ownership Program (ESOP)

Health benefits for full-time employees

Competitive pay and uncapped commissions

Automatic raises upon reaching milestones

Opportunities for career advancement

Bonuses through sales incentives

Qualifications

• At least 6 months of customer service or sales experience, preferably in retail.
• Desire to learn and connect with customers.
• Ability to balance customer experience with performance goals.

Responsibilities

• Provide best-in-class customer service and build loyalty.
• Engage in personalized selling and demonstrate technology.
• Guide customers through their purchasing experience with expert advice.

Skills

Customer Service

Sales

Communication

Education

High school diploma or GED

Job description

Join to apply for the Retail Sales Associate BURLINGAME - 1847 El Camino Real role at iMobile

We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since 1993, we've been providing superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, we deliver the solutions and service our customers demand.

Are you ready to become an Archer? If so, keep reading!

Arch Telecoms Mobile Associates (MA) work as part of a retail team to bring the brand to life. They are brand ambassadors, creating energy and excitement around our products and services. Our MAs thrive in a fast-paced, fun environment where customer needs come first. They build meaningful connections by understanding customer needs and educating them on device and service solutions. This is a learning role, with opportunities for promotion to Mobile Expert after training.

What you'll do in your role

• Learn and develop proficiency in customer service, providing a best-in-class experience and building loyalty by assisting customers online, via Customer Care, or in-store.
• Explore individual needs and demonstrate the latest technology in-store.
• Engage in side-by-side selling to offer personalized solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and expert advice.

Approach service and sales with patience, honesty, and empathy. Become proficient with digital tools to demonstrate:

• Coverage in customers' neighborhoods with fast LTE networks.
• Plans and services that keep customers connected and satisfied.
• Device and account inspection, review, and troubleshooting.

Complete training on in-store experience, systems, and resources. Build relationships with team members across channels to:

• Own the customer experience and resolve issues seamlessly.
• Identify and refer small business leads.
• Develop strong peer relationships and contribute to the company's success.
• Enjoy a positive work environment while delivering excellent customer service.

The ideal candidate will bring

• A strong desire to learn and connect with customers.
• Confidence and motivation to succeed in a sales environment.
• Willingness to learn from peers and store leaders.
• Ability to balance customer experience with performance goals.
• At least 6 months of customer service or sales experience, retail preferred.

What’s in it for you?

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay and uncapped commissions
• Automatic raises upon reaching milestones
• Opportunities for career advancement
• A culture of care and excellence
• Health benefits for full-time employees
• Bonuses through sales incentives, contests, and rewards

What must you have?

• Be at least 18 years old
• High school diploma or GED
• Ability to stand long periods and lift up to 25 lbs.
• Reliable transportation
• Availability for full-time (40 hours) or part-time (20+ hours) work

Diversity and inclusion are core principles at Arch Telecom. We value diverse perspectives and experiences, and we welcome everyone to join our team. YOU BE YOU!

Apply now: www.archtelecom.net

Inquiries: [e-mail]

Additional details

• Seniority level: Internship
• Employment type: Full-time
• Job function: Purchasing
• Industry: Retail

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