Retail Sales Associate - Bel-Aire Plaza

Gap Inc.; Napa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks dynamic individuals to join their team in providing exceptional customer service. In this role, you will connect with customers, leveraging your expertise to educate and inspire them about the latest merchandise and store promotions. By fostering brand loyalty and delivering a seamless shopping experience, you will play a crucial role in bringing the brand to life. If you are a good communicator, a problem solver, and eager to learn, this is an exciting opportunity to make a significant impact in a vibrant retail environment.

Qualifications

• Strong communicator with problem-solving skills and a focus on customer service.
• Ability to learn and adapt through on-the-job training.

Responsibilities

• Engage with customers to provide excellent service and educate them on products.
• Support various store processes and promote customer loyalty programs.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Continuous Improvement

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, check out, and back of house processes, as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.