Retail Sales Associate- Abbot Kinney

D.S. & DURGA; Los Angeles (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

D.S. & DURGA in Los Angeles is seeking a customer-focused Sales Associate to join their retail team. The ideal candidate will build genuine connections with customers, provide exceptional service, and demonstrate deep knowledge of fragrances. Responsibilities include driving sales, assisting customers, and maintaining store standards. A minimum of 2 years of retail or hospitality experience is required, preferably in a luxury context. The role offers a salary between $21-$23 per hour, contingent on skills and experience.

Qualifications

• 2+ years experience working in retail or hospitality, preferably with a luxury product.
• Proven selling and customer service skills.
• Ability to work a flexible retail schedule including holidays, evenings, and weekends.

Responsibilities

• Drive sales through in-store efforts and outreach including clienteling.
• Provide exceptional customer service experience by assisting customers.
• Responsible for opening and closing the store, inventory control and LP standards.

Skills

Retail selling experience

Customer service skills

Communication skills

Tools

Retail POS software

CRM software

Job description

Company

“A perfume is a world you can return to over and over again–a keyhole into far off places–material and imaginary.”

D.S. & Durga is a Brooklyn fragrance house on a quest to create thrilling perfumes inspired by music, myth, and the mundane. Founded in 2009 by David (D.S.) and Kavi (Durga) Moltz, the brand is known for its uniquely distinguished perfumes, candles, and aromatic products. All fragrances and design worlds are original compositions, rooted in specificity, surrealism, and clarity.

With distribution across 600 doors globally and five freestanding stores in NYC and LA, the brand is entering a new phase of growth following Manzanita Capital’s majority investment in 2024.

Role Overview

We are looking for a highly energetic, customer-focused Sales Associate to join our growing retail team. In this role, you will be the face of the brand – building genuine connections with customers, delivering an elevated in-store experience, and leveraging your product expertise to guide clients toward the perfect selection. The ideal candidate brings proven retail selling and operational experience, a warm and driven presence on the floor, and a true appreciation for fragrance and the art of personalized service.

Key Responsibilities

• Drive sales through in-store efforts and outreach including clienteling and networking activities.
• Work with the team to meet and exceed sales goals.
• Provide exceptional customer service experience by assisting customers and satisfying/exceeding their needs.
• Demonstrate an excellent product and brand knowledge.
• Follow the established steps of selling and providing a unique brand and product experience.
• Responsible for opening and closing the store, inventory control and LP standards.
• Assist customers and troubleshoot customer service issues when necessary.
• General daily upkeep of the store and special projects as needed.

Professional Qualifications

• 2+ years experience working in retail or hospitality, preferably with a luxury product.
• Proven selling and customer service skills.
• Excellent written and verbal communication skills.
• Experience working with retail POS and CRM software preferred.
• Knowledge of retail store processes and procedures.
• Ability and desire to work a flexible retail schedule including holidays, evenings, and weekends.

Additional Information

Salary Band: $21-$23 per hour depending on experience and skills.