Retail Sales Associate - 0426

First Cash Pawn; Indianapolis (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

A pawn retail company in Indianapolis is seeking a Full-Time Retail Sales Associate who will engage with customers, handle transactions, and manage a variety of merchandise. The position offers a base hourly wage between $13.00 to $16.00, with the potential for additional commission based on performance. Ideal candidates will have a high school diploma and strong customer service skills. Benefits include medical coverage, vacation, and a 401k program.

Benefits

Medical, Dental, Vision insurance

Earned Wage Access

Tuition Reimbursement

Employee discounts

Vacation and sick leave

Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Minimum Age: 18 years old.
• Cash handling experience is preferred.

Responsibilities

• Greets and interacts with customers to develop rapport.
• Performs non-management open/close procedures.
• Completes assigned training successfully.

Skills

Customer service

Cash handling

Multi-tasking

Basic math calculations

Bilingual

Education

High School Diploma or GED

Tools

POS systems

Job description

Overview

Full-Time Retail Sales Associate to join our Team!

$13.00 to $16.00 per hour

We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $2.40 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after six months, additional week after one year, two weeks on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years (adjusted for state/local requirements).
• Employee discounts on day one of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full-time employees meeting requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto-enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the store staff to ensure customer service on both the lending and retail sides. The role greets, engages, and interacts with customers to process sales, loans, and other transactions. The associate engages with customers, assists with inquiries, and resolves problems. The role involves working with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full-Time Pawnbroker / Retail Sales Associate offers an hourly wage plus commission based on productivity. The actual pay depends on location, qualifications, and experience.

Responsibilities

• Greets and interacts with customers to develop rapport and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions according to policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items per policies and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, showing respect and using communication tools.
• Collaborates with employees to create a positive customer experience.
• Completes assigned training successfully.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to stand, walk, and perform duties for extended periods.
• Ability to work with firearms and become firearms certified.
• Employees may assist customers outside the building or retrieve products stored in exterior areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations as needed.
• Must have a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission based on personal performance. Applicants will receive more details during the interview process.

Note: This description is not an all-inclusive list of duties and responsibilities. Management may assign or reassign duties as needed, and duties may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup to this program is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age or older.

*** Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the position.

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FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.