Retail Sales Associate

Vici; Walnut Creek (CA); On-site; USD 20,457 - 29,136; Part time

Job summary

VICI is seeking a retail stylist to join our team in a fast-paced environment. You will engage with customers, offer styling options, and help drive sales while maintaining a high standard of visual merchandising.

Ideal candidates have a passion for fashion, strong communication skills, and the ability to thrive under minimal supervision. This role supports a dynamic shopping experience across our weekly drops and in-store operations.

Qualifications

• Experience as a retail stylist or similar role in fashion.
• Energetic with strong customer service orientation.
• Able to work in a fast-paced environment.
• Passion for fashion.

Responsibilities

• Meet/exceed sales goals and expectations.
• Provide a customer-centric experience that leaves a lasting impression.
• Identify customer needs and offer styling options and tips.
• Maintain high visual standards and product replenishment on the sales floor.
• Greet and assist customers, encouraging online orders for out-of-stock items.
• Process shipments efficiently (unbox, steam, fold, merchandise).

Skills

Retail styling

Customer service

Communication skills

Fashion sense

Job description

VICI is the ultimate shopping destination for the modern fashionista. Our assortment covers women's apparel, accessories, footwear, and handbags. We offer an on-trend assortment with capsule-like weekly drops, featured shops, influencer collaborations, and curated daily drops focused on our customers' lives and the styling inspiration they need. Much of our assortment is exclusive and made with our customers' shopping preferences and feedback top of mind. We buy and design sophisticated, trend right, and modern styles we know our customers will love.

What started as a small family-owned business, has grown since its start in 2012, to a brand with a strong online and social presence. Affordability, quality, and customer service are at the center of our brand and we always strive to ensure our customers are satisfied with their VICI experience. From opening our Nashville retail store to launching pop ups in Newport Beach and Venice Beach, VICI is increasing its retail footprint to bring more awareness to the brand. We are just getting started and excited about what the future holds!

Summary/Objective:

Highly competent, detail-oriented and strategic professional who understands and embraces the company's mission and will deliver high sales results while building relationships with customers to ensure a positive experience for all.

Essential Functions:

• Meet/exceed sales goals and expectations
• Customer-centric and understands the importance of creating exceptional customer experience that leaves a lasting impression.
• Identify customer needs and provide styling options and tips
• Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team
• Abide by all store policies and procedures
• Embody and represent the VICI brand
• Always maintain sales floor cleanliness
• Maintain proper sales floor product representation with high level visual standards and replenishment
• Always maintain sense of urgency
• Ability to work well under minimal supervision
• Be up to date on current fashion trends as well as VICI Styles
• Process shipment in an efficient manner: unbox, steam, fold, and merchandise on the sales floor
• Ensure sales floor is clean, organized and aesthetically pleasing at all times
• Greets and helps customers while building relationships to ensure a great customer experience
• Place and encourage online orders on out-of-stock product for customers
• Capture email and phone numbers at checkout for every customer
• Create content for social media as requested by the Marketing Team
• May perform other duties as assigned in support of the overall success of the company
• Comfortable working in a fast-paced, startup environment with the ability to take initiative and quickly adapt to change
• Demonstrates a high degree of personal and professional integrity
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Strong customer service orientation; demonstrates a kind and gentle approach with customers
• Ability to work independently, be self-motivated and work effectively in a team environment
• Skilled at communicating clearly both verbally and in writing
• Excellent problem-solving skills; willingness to think out-of-the-box to resolve issues

Qualifications:

• Work experience as a retail stylist or similar roll in fashion industry suggested
• Possesses drive, goal-oriented, demonstrates high energy and positive attitude
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
• A team player who possesses the ability to work in a learning environment
• Ability to communicate effectively with peers and management
• Takes initiative
• Must have a passion for fashion
• Ability to work Retail hours

Expected Hours of Work:

Flexible with Days/Times, can work around other job commitments

Working Conditions and Physical Effort:

Standing for long periods of time, heavy customer contact and lifting up to 25 lbs

$18 - $18 an hour

VICI is committed to growing and empowering a more inclusive community within our company, and industry. That is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. VICI is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger.